•   Services

Catech Technology has a professional team for OEM service of USB devices products & PC peripheral cables

We can make OEM products for our customers.

For doing so, we request our customers of the following:
1) The order quantity should be big.
2) If famous brand names/trade marks required printing on the products/cartons, we need an authorization letter from relevant customer abroad.
3) A deposit as much as 30% is required for such OEM business.
4) Customers should provide us with drawings/samples for which we are to produce.
5) Time of making New Mould(s): about 45 days;
                                                 New/OEM packing: about 12 days;
                                                 New/OEM labels: about 3 days;
                                                 New/OEM Logo on product: about 7 days.

Thank you for your kind attention. After we get your inquiry, we will contact you at the first time.And we expect to work with you soon
 

 

 

  • Technology Support

 Catech Technology Warranty Policy - Terms & Conditions

   
1)

Catech Technology warranty is limited to the repair or replacement of the supplied device and accessories only. We will not be held responsible for any resulting loss or damage to property, or loss of income or earnings that may be caused by failure of this device, or by complications or costs arising from the use of this device or any associated software or hardware.

   
2)

All Catech Technology warranties are limited to the original purchaser only, and are not transferable to any other party.

   
3)

Warranty registration is not required, but purchasers are asked to retain their receipt as proof of purchase.

   
4)

Any party returning a faulty unit must pay all applicable freight (and insurance if applicable) charges to return the unit to Carve Technology.

   
5)

Catech Technology will pay all freight charges to return the repaired unit to the returning party.

   
6)

Catech Technology will at their discretion, repair, replace or credit the faulty unit unless otherwise specified by contractual agreement.

   
7)

Any unit returned as faulty, but tested and found OK will incur a handling charge.

   
8)

DOA: Catech Technology considers that any product that fails within 14 days of end user purchase can be considered DOA(dead on arrival), and will be replaced with a new unit.

   
9)

Catech Technology will fully support their products for the entire warranty period, but Catech Technology cannot provide support for third party software, over which we have no control in its use or design

 

 

10)

Returns will be rejected unless clearly marked with a Return Authorisation number supplied by the Catech Technology Tech Department.

   
11)

Catech Technology reserves the right to replace any faulty unit that is no longer in production with a current model of similar or equivalent type.

   
12)

Evidence of any of the following conditions will void any warranty claim. Lightning Strike, Power Surge, physical damage, or removal of any tamper seal. 

   
13)

Information on credits and returns is contained within the accompanying Returns Policy document.

   
14)

Catech Technology strive to ensure a maximum 10 working day turn around from the time the unit arrives at our premises, but cannot be held responsible for any reasonable delays due to unforeseen circumstances.

   
 
 
   
Product Return Policy
   
1)

To return goods to Catech Technology, you MUST first request a Return Authorisation (RA) number from Catech Technology via fax or email, prior to returning the goods. Goods without an RA number will be rejected.

   
2)

Any goods, which are returned to Catech Technology without an official Return Authorisation number, will be sent back to the dealer at their expense. An RA Number can be obtained by faxing the Return Authorisation Form to our Returns Department or emailing the Returns Department directly using tech@ca-tech.com.cn. The contact numbers are provided below.

   
3)

All claims must be made on the Returns Authorisation Form, the fax form is available. You can fax this form to Catech Technology on +86 755 27373995 or you can use this form to fill out and email it to tech@ca-tech.com.cn. Processing of your return will be delayed if all relevant details are not provided. We will require all details to be completed to ensure that the RA is issued promptly and to ensure that we can accurately handle your return. An RA number will usually be issued within 2 full working days.

   
4)

A single RA number can be issued for one or more products being returned in the same shipment from the same location.

   
5)

All products being returned must display the RA Number clearly on the shipping carton, NOT on the product. 

   
6)

Issuing of an RA number does not guarantee the acceptance of stock if other criteria is not met. The goods remain the property of the Dealer until it is accepted by Catech Technology as a valid return. 

   
 
 
   
Return for Credit
   
1)

Returns for Credit will not be granted for invoices older than 30 days, unless a shipping error has occurred. 

   
2)

Returns for credit not in resalable condition will incur a restocking fee at the discretion of Carve Technology . 

   
3)

Freight charges will not be credited unless due to a shipping error. 

   
4)

All goods must be returned in unopened boxes and in resaleable condition or a restocking fee may apply. 

   
5)

Catech Technology reserves the right to reject any stock that has obviously been used or damaged. Stock, which is received opened will be returned to the Dealer. 

   
6)

The Dealer will pre-pay freight charges for goods to be returned to Carve Technology.
 

   
 
 
   
Return of faulty product
   
1)

Faulty goods returned will be repaired or replaced with the same or equivalent product depending on available stock. 

   
2)

Where possible, Catech Technology will replace the faulty goods with an identical item. However where some goods cannot be replaced due to being a discontinued line the current equivalent model will be sent instead. 

   
3)

Where possible, Catech Technology will replace the faulty goods with an identical item. However where some goods cannot be replaced due to being a discontinued line the current equivalent model will be sent instead. 

   
4)

The Dealer or End User will pre-pay freight charges for goods to be returned to CarveTechnology. 

   
5)

Catech Technology will pay freight back to Dealer or End User.